1 Introduction – 2 History of Mediation – 2.1 Dispute – 2.2 Types of Mediation – 2.2.1 Court-Referred Mediation – 2.2.2 Private Mediation – 3 Difference Between Mediation and Arbitration – 3.1 Voluntary Process – 3.2 Control of the parties – 3.3 Active participation of parties – 3.4 Cost and time efficient – 3.5 Convenient to the parties – 3.6 Ensures fair process – 3.7 Confidentiality – 3.8 Amicable settlement of disputes – 3.9 Final settlement of all the disputes in full/comprehensive – 3.10 Win-win deal for the disputed parties-more chances of compliance – 3.11 Refund of court fees – 4 Role of Mediators – 5 Mediation under Section 74 – 6 Provisions under the Consumer Protection Act, 2019 – 6.1 Establishment of Mediation Cell – 6.2 Empanelment of Mediators – 6.3 Nomination of mediators from panel – 6.4 Duty of mediator to disclose certain facts – 6.5 Procedure for mediation – 6.6 Settlement through mediation – 6.7 Recording settlement and passing of order – 6.8 Limitation of Mediation – 7 Conclusion – References.